Principal Solutions Architect – AI Onboarding

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main technical liaison for a select group of strategic accounts, gaining in-depth knowledge of their use cases, architecture, teams, and business objectives.

• Oversee end-to-end technical issue resolution, collaborating with Support and Engineering on escalations while conducting root-cause analysis. Engage in hands-on troubleshooting within your accounts to expedite resolution and enhance customer trust.

• Assist customers in leveraging Solo.io products to accommodate modern workloads, including AI and agentic scenarios such as LLM gateways, agent-to-agent interactions, and securing model traffic at scale.

• Proactively promote product adoption by identifying new use cases and revealing opportunities for customers to extract greater value from the Solo.io product suite.

• Provide consultation to customers on architectural best practices, performance optimization, and operational excellence in their Solo.io implementations.

• Create and present customized training sessions, workshops, and enablement materials to enhance customer self-sufficiency.

• Advocate for the customer within Solo.io, converting their requirements into actionable insights for Product Management and Engineering.

• Collaborate with the account team (CSM, AE, SE) to identify and address technical risks, assess renewal health, and explore expansion opportunities.

⛳️ Requirements

• A minimum of 5 years in a customer-facing technical position such as Solutions Architect, Customer Success Engineer, Site Reliability Engineer, or Senior Support Engineer.

• Extensive knowledge of cloud-native technologies, including Kubernetes, service mesh (e.g., Istio, Cilium), and API gateways and proxies (e.g., Envoy, Gloo Gateway).

• At least 1 year of hands-on experience with AI/ML technologies — including LLMs, agentic frameworks, model-serving platforms, or AI infrastructure.

• Demonstrated success in managing technical relationships with major, strategic enterprise customers in a post-sales environment.

• Exceptional troubleshooting skills and the ability to navigate intricate, multi-team production settings.

• Strong verbal and written communication abilities, capable of conveying complex technical ideas to audiences ranging from platform engineers to senior executives.

• Familiarity with scripting or programming (e.g., Go, Python, Bash) for diagnostics, automation, and reference implementations.

• Bachelor’s degree in a technical discipline or equivalent industry experience.

🏝️ Benefits

• Health insurance

• Professional development opportunities