Principal Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide an exceptional customer experience as a trusted advisor, ensuring successful deployment, adoption, and realization of value from EDB offerings.

• Develop and execute tailored Customer Success Plans by evaluating, identifying, measuring, and defining customer goals and objectives through data analytics and customer insights.

• Actively manage customer accounts to enhance account health, mitigate risks, and minimize churn.

• Foster account relationships to uncover opportunities for expansion and growth.

• Employ consultative approaches to drive results throughout the customer lifecycle.

• Lead the coordination of EDB resources and escalate account issues to ensure effective resolution.

• Build and nurture customer relationships to create strong advocates that contribute to meaningful case studies and customer references.

• Prepare and deliver Executive Business Reviews (EBRs) to demonstrate progress, value realization, and stakeholder engagement.

• Advise customers on the benefits and value of the EDB portfolio and associated technologies.

⛳️ Requirements

• Over 5 years of experience in account management within Customer Success, Sales, Consulting, Customer Advocacy, or a related field.

• Proven expertise in effectively managing multiple high-value accounts and customers within a fast-paced environment.

• Ability to establish productive working relationships with stakeholders across various functional areas and levels within a customer’s organization, including C-level executives.

• Direct experience collaborating with globally distributed and remote customer and internal teams.

• Cultivate and manage customer relationships to ensure high satisfaction, leading to adoption, growth, retention, and references.

• Strong professional presence with the ability to deliver effective presentations and demonstrations, along with excellent communication and interpersonal skills.

• Proactive and innovative problem-solving approach.

• Demonstrated passion and empathy for enhancing customer experience.

• Strong discipline in utilizing Customer Success Management tools to extract insights and optimize account health.

• Commitment to ongoing learning and professional development.

• Actively participates in Customer Success team initiatives and projects.

• Proficient English language skills and relevant academic qualifications, preferably a degree or equivalent.

🏝️ Benefits

• Access to CuraLinc for health and wellness tips and resources.

• Wellness Fridays available until December 2026!