Principal Architect – Digital, CX Modernization

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Develop and implement strategies for modernizing applications across legacy platforms and user experiences.

• Design and advocate for architectures that prioritize API-first, microservices-first, and event-driven approaches.

• Offer architectural guidance and mentorship to Team Leads and engineering teams.

• Assess current systems to formulate migration strategies, conduct risk evaluations, and define target architectures.

• Collaborate with clients and business leaders; confidently deliver proposals and negotiate technical solutions with challenging stakeholders.

• Establish and advocate for enterprise-wide architecture standards, best practices, and governance procedures.

• Assist in integration efforts involving legacy ESBs and contemporary integration platforms.

⛳️ Requirements

• Over 7 years of experience in Telecom, Contact Center, Customer Experience (CX), or similar large-scale enterprise settings.

• Strong expertise in successfully transitioning legacy systems to modern, cloud-native architectures.

• Profound technical knowledge in:

• - API-first architecture principles

• - Microservices patterns

• - Event-driven and distributed systems

• Practical experience with cloud platforms (preferably AWS, but also Azure or GCP). A cloud certification is highly recommended.

• Understanding of modern frontend and user experience (UX) frameworks to ensure seamless end-to-end solutions.

• Nice to Have: TOGAF or equivalent architecture certification.

• Practical experience with Enterprise Service Bus (ESB) platforms.

• Extensive knowledge of contact center technologies and customer engagement software.

🏝️ Benefits

• Culture of Relentless Performance: join a dynamic technology development team boasting a 99% project success rate and over 30% year-over-year revenue growth.

• Competitive Pay and Benefits: enjoy a complete compensation and benefits package, including health insurance and a relocation program.

• Work From Anywhere Culture: take advantage of the flexibility offered by remote work.

• Growth Mindset: benefit from numerous professional development opportunities, including certification programs, mentorship, talent investment programs, internal mobility, and internships.

• Global Impact: engage in meaningful projects for leading global clients and influence the future of various industries.

• Welcoming Multicultural Environment: be part of a diverse, global team and thrive in an inclusive and supportive workspace with open communication and regular team-building social events.

• Social Sustainability Values: align with our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.