Principal Architect – Digital & CX Modernization

This is a fully remote position, open to applicants in Canada.

📋 Description

• Define and implement strategies for modernizing applications on legacy platforms and enhancing user experiences.

• Design and advocate for architectures that prioritize API-first, microservices-first, and event-driven approaches.

• Provide architectural guidance and mentorship to Team Leads and engineering teams.

• Assess current systems to develop migration strategies, conduct risk evaluations, and establish target architectures.

• Collaborate with clients and business executives, confidently presenting proposals and negotiating technical strategies with challenging stakeholders.

• Establish and advocate for architecture standards, best practices, and governance processes across the enterprise.

• Support integration efforts involving legacy ESBs and contemporary integration platforms.

⛳️ Requirements

• Over 7 years of experience in Telecom, Contact Center, Customer Experience (CX), or related large-scale enterprise environments.

• Strong expertise in migrating legacy systems to modern, cloud-native architectures successfully.

• Knowledge of API-first architecture principles.

• Experience with microservices patterns.

• Familiarity with event-driven and distributed systems.

• Practical experience with cloud platforms (AWS preferred, with Azure or GCP also acceptable). A cloud certification is highly valued.

• Understanding of modern frontend and user experience (UX) frameworks to ensure seamless end-to-end solutions.

• TOGAF or an equivalent architecture certification is a plus.

• Hands-on experience with Enterprise Service Bus (ESB) platforms.

• In-depth knowledge of contact center technologies and customer engagement software.

🏝️ Benefits

• Culture of Relentless Performance: join a formidable technology development team boasting a 99% project success rate and over 30% year-over-year revenue growth.

• Competitive Pay and Benefits: benefit from a comprehensive compensation and benefits package that includes health insurance and a relocation program.

• Work From Anywhere Culture: take advantage of the flexibility offered by remote work.

• Growth Mindset: enjoy access to a variety of professional development opportunities, including certification programs, mentorship, talent investment initiatives, and internal mobility and internship options.

• Global Impact: work on significant projects for top global clients and influence the future of various industries.

• Welcoming Multicultural Environment: become part of a dynamic, global team and flourish in an inclusive and supportive workplace that encourages open communication and regular team-building social events.

• Social Sustainability Values: engage with our sustainable business practices focused on five pillars: IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.