Presales Support Specialist

This is a fully remote position, open to applicants in Australia.

📋 Description

• Conduct and execute Technical Online Demonstrations for prospective clients.

• Develop and tailor trial portals to effectively showcase the significance and functionality of the LMS.

• Construct use cases for potential clients and address any integration inquiries they may have.

• Resolve any issues encountered by prospects while using the LMS.

• Answer technical questionnaires and/or functionality inquiries.

• Support the proposals team in addressing RFIs by providing answers to any use case or technical questions from prospects.

• Participate in on-site demonstrations alongside Account and Sales Executives.

⛳️ Requirements

• Creative mindset with the capacity to think critically and tackle complex challenges in an Enterprise setting.

• Results-driven with a proven history of managing numerous priorities and extensive timelines, especially in Enterprise-level projects or with clients.

• Excellent interpersonal, communication, and influencing abilities, capable of navigating and cultivating relationships with Enterprise stakeholders.

• Attainment of a post-secondary degree or certification, preferably related to business, technology, or a field pertinent to Enterprise solutions.

• A blend of technical expertise and experience in client-facing sales support, ideally for Enterprise clients or large organizations.

• Background in SaaS, software sales, or sales support, with familiarity in Enterprise-level contracts, solution selling, or intricate deal structures.

🏝️ Benefits

• Fully remote-first work with flexible working arrangements.

• Comprehensive Health and Wellness Benefits that include retirement savings programs, eligibility for two distinct bonus plans, generous time off, and extensive medical and dental benefits based on your country of residence.

• New Hire Equipment Allowance and monthly Flex Allowance to ensure your success.

• Unlimited opportunities for career advancement and internal mobility.

• Employee-driven Diversity, Equity, and Inclusion programs.