Preplacement Specialist I – Contract Talent

This is a fully remote position, open to applicants in California.

📋 Description

• Facilitate the fulfillment of client-mandated compliance requirements, which include criminal background checks, drug screenings, educational and employment verifications, health assessments, and onboarding documentation.

• Oversee daily background checks and provide status reports to fulfillment offices and candidates.

• Engage directly with clients to influence upcoming starts, remove barriers, and adjudicate findings.

• Recognize patterns in delays and devise alternative solutions.

• Collect supporting documentation to resolve discrepancies and accelerate clearance processes.

• Review completed requirements and assess eligibility for placement.

• Digitally archive requirements for audit purposes.

• Track turnaround times within assigned client portfolios and raise opportunities for process enhancements.

• Conduct program support tasks such as focus groups, collaborative meetings, and special projects.

• Maintain and refresh program tracking logs.

⛳️ Requirements

• Associate's degree or equivalent work experience.

• A minimum of 1 year of experience in background verification, customer service, or a comparable high-volume customer service role.

• Proficiency in Microsoft Office Suite, including Outlook, Excel, and Word.

• Exceptional written and verbal communication abilities.

• Strong grasp of customer service and/or technical support principles.

• Capability to engage and communicate with customers at various levels of expertise.

• Excellent interpersonal skills.

• Organizational skills for team collaboration.

• Successful completion of a background check is a prerequisite for employment.

🏝️ Benefits

• Medical insurance.

• Vision insurance.

• Dental insurance.

• Life insurance.

• Disability insurance.

• Eligibility to participate in the company 401(k) plan.