Practice Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage projects to ensure provider launches are advancing on the quickest possible timeline.

• Develop presentation decks and conduct quarterly business reviews for each practice, ensuring they derive maximum value from Finni.

• Collaborate with providers to comprehend their objectives for scaling their practices.

• Lead all communications with providers via Google Meet, Slack, and email, providing both proactive and reactive customer support.

• Become proficient in all aspects of Finni to address customer inquiries and concerns effectively.

• Supervise essential CX operations, which include training, help center and knowledge base content, self-service tools, software, scheduling, and reporting.

• Collaborate with the co-founders to develop improved processes and tools across various functions.

• Establish SLAs and KPIs for the provider success function.

⛳️ Requirements

• Mission-Driven & Provider-Centric – You are committed to Finni’s mission of democratizing autism care and are passionate about aiding providers in building successful, compliant practices.

• Trusted Operator & Advisor – You remain calm amid chaos and serve as a strategic partner to providers, guiding them through clinical, financial, and operational decisions.

• Analytical Problem Solver – You thoroughly investigate challenges, quantify issues, and develop thoughtful, tailored solutions that yield measurable outcomes.

• Process & Data-Oriented – You excel at enhancing systems, managing projects, and leveraging data to inform smart, scalable decisions.

• Resilient in Ambiguity – You thrive in uncertain situations, taking initiative in unstructured environments while confidently shaping strategy in dynamic settings.

🏝️ Benefits

• 401(k)

• Health insurance

• Dental insurance

• Vision insurance

• Flexible schedule

• Paid time off

• Paid Holidays