Practice Finance & Operations Manager

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Oversee client billing processes, revenue distribution, usage tracking, and associated administrative tasks by preparing transactions and monitoring operational metrics.

• Assist with payment application and collections procedures.

• Aid in the management of fee schedules and pricing-model-based allocations.

• Keep track of revenue-by-client reporting and monthly forecasts.

• Support monthly expense monitoring, profit and loss reporting, and financial analysis tasks.

• Manage financial allocation and recategorization processes.

• Assist in commission calculations and entries into financial systems.

• Oversee billing systems, including client setup, payment structures, and relevant reporting components.

• Provide assistance with financial modeling, forecasting, and operational planning activities.

• Create and maintain ongoing financial and operational reporting processes.

• Aid in tracking Key Performance Indicators (KPIs) and monitoring performance.

• Examine trends and pinpoint opportunities for enhancing operational effectiveness.

• Develop and enhance Power BI dashboards and reporting tools.

• Offer support for ad hoc operational and financial analyses.

• Generate reports that provide insights into practice performance and resource utilization.

• Manage operational workflows and support systems, including FreshDesk and similar tools.

• Maintain client lists, mailing lists, and reconciliation processes for usage data.

• Organize internal documentation, policies, and knowledge repositories.

• Uphold operational controls and ensure process consistency throughout the practice.

• Assist with Concur and expense management protocols.

• Address staff inquiries and operational requests related to practice resources and workflows.

• Provide operational and administrative assistance across various practice functions as required.

• Oversee trackers for contracts, amendments, invoices, and implementations.

• Facilitate release note communications and client engagement activities.

• Support documentation and follow-up activities for meetings.

• Assist with ticketing and other client management tools.

• Help with formatting and editing client-facing documents in PowerPoint, Word, and Adobe, as well as training materials.

• Provide support for client-related conferences, newsletters, and surveys.

• Introduce and refine processes aimed at improving efficiency, standardization, and collaboration by identifying recurring tasks and developing scalable solutions to optimize workflows.

• Create and maintain documentation, policies, and procedures for the product group.

• Utilize AI-enabled tools (e.g., Microsoft Copilot, ChatGPT) to enhance workflow efficiency and productivity and to improve team effectiveness while ensuring accuracy in results.

• Act as the operational "glue" connecting finance, client services, product development, and leadership teams.

⛳️ Requirements

• Bachelor’s degree in finance, accounting, business, operations, or a related discipline is preferred.

• A minimum of 5 years of experience in finance, business operations, accounting, or a similar field.

• Experience in supporting a consulting practice or department through budgeting, financial reporting, forecasting, or operational analysis activities.

• Advanced proficiency in Microsoft Excel is a must.

• Familiarity with Power BI, reporting tools, or financial systems is preferred.

• Experience with AI tools to enhance efficiency and workflow effectiveness is preferred.

• Candidates must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future.

🏝️ Benefits

• Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners.

• Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges.

• 401(k) Plan – Includes a company matching program and profit-sharing contributions.

• Discretionary Bonus Program – Recognizing employee contributions.

• Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses.

• Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis.

• Holidays – A minimum of 10 paid holidays per year.

• Family Building Benefits – Includes adoption and fertility assistance.

• Paid Parental Leave – Up to 12 weeks of paid leave for employees who meet eligibility criteria.

• Life Insurance & AD&D – 100% of premiums covered by Milliman.

• Short-Term and Long-Term Disability – Fully paid by Milliman.