Power Platforms Operations Manager

📋 Description

• Operations Manager responsible for supporting NIAID’s Enterprise Collaboration and Power Platform environments.

• Manages SharePoint On-Prem, SharePoint Online, Microsoft 365, Power Platform, Azure API Management, and end-user support operations.

• Ensures consistent platform performance, secure operations, and efficient service delivery across BPIMB environments.

• Oversees SharePoint services, including configurations, backups, and updates.

• Automates tasks utilizing PowerShell and performs regular system health assessments.

• Manages site collections, sharing controls, app catalogs, and migrations.

• Oversees environments (Dev/Test/Prod), security roles, and DLP policies.

• Implements ALM, CI/CD pipelines, and solution lifecycle management.

• Configures API gateways, enforces security policies, and manages versioning.

• Monitors and optimizes API performance using Azure monitoring tools.

• Provides timely maintenance, outage management, and root-cause analysis.

• Maintains SOPs and ensures that documentation is up-to-date in the OCICB Knowledge Base.

• Supervises Tier 1 help desk support and application performance monitoring.

⛳️ Requirements

• 7+ years of relevant experience.

• Expert knowledge of SharePoint On-Prem, SharePoint Online, Microsoft 365, and Power Platform.

• Proficient in SPFx, Node.js, Power Fx, CSS/HTML/JS, and React.

• Experience with Azure API Management and API gateway configuration.

• NIH/HHS experience preferred (5+ years).

• Strong skills in troubleshooting, documentation, and operational leadership.

• Proven experience in leading and mentoring a small to mid-sized technical or operational team to ensure effective service delivery and ongoing improvement.

🏝️ Benefits

• A variety of medical plan options, including some with Health Savings Accounts.

• Dental plan options.

• Vision plan.

• A 401(k) plan that allows contributions both pre and post-tax up to the IRS annual limits, along with a company match.

• Flexible work weeks where feasible.

• Various paid time off plans, encompassing vacation, sick leave, personal time, holidays, paid parental leave, military leave, bereavement, and jury duty leave.

• GDIT typically grants new employees 15 days of paid leave per calendar year for vacations, personal business, and illness, in addition to 10 paid holidays annually.

• The GDIT Paid Family Leave program offers up to 160 hours of paid leave within a rolling 12-month period for eligible employees.

• Short and long-term disability benefits.

• Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance.