Poultry Technical Account Manager

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Collaborates with customers, industry partners, and the team to enhance and advocate for the use of Nova-Tech Engineering’s technologies and equipment.

• Responsible for the installation of machines and delivering technical support along with exceptional customer service.

• Conducts mechanical field repairs and maintenance on Nova-Tech Engineering equipment after receiving training.

• Acts as the main point of contact for designated customer accounts.

• Establishes and nurtures strong relationships with customers and hatchery leadership.

• Proactively manages accounts through regular on-site visits, system installations, customer training, and documentation.

• Develops comprehensive product and service knowledge to provide data-driven solutions to customers.

• Ensures customers comprehend contractual terms and supports timely compliance with payment obligations.

• Monitors customer data, system connectivity, and performance trends; shares insights and concerns with relevant stakeholders.

• Assesses treatment processes and collaborates with technical teams on outcomes and quality feedback.

• Participates in industry events and company training sessions as necessary.

⛳️ Requirements

• A minimum of 2 years of relevant experience in customer service and technical roles.

• A Bachelor’s degree in Agriculture, Business, or a related discipline is preferred.

• Familiarity with biology and the poultry industry.

• Strong interpersonal, account management, negotiation, and presentation capabilities.

• Excellent verbal and written communication skills in English, with proficiency in a second language being an advantage.

• Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.

• Strong organizational skills with the ability to juggle multiple priorities and meet deadlines.

• Self-motivated, adaptable, and willing to embrace new challenges.

• Team-oriented problem solver with a keen attention to detail and sound business judgment.

• Valid driver’s license with eligibility for insurance coverage.

• Valid passport for international travel.

🏝️ Benefits

• A variety of health insurance options available.

• Access to free virtual and in-person healthcare services.

• Dental and vision insurance plans.

• Life insurance coverage.

• Short- and long-term disability benefits.

• Flexible spending accounts.

• Education reimbursement opportunities.

• 401k plan with matching contributions and immediate vesting.

• Generous paid time off (PTO) policy.

• Paid holidays throughout the year.

• A full week of paid holiday shutdown.