Portfolio Partnership Executive

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Customer Relationship Management: Build and maintain relationships with current clients in the laboratory coagulation field.

• Gain a thorough understanding of each client's specific needs, challenges, and goals to promote Stago products within the customer base.

• Regularly connect with clients through various communication methods (with a focus on in-person visits) to ensure satisfaction and promptly address any issues.

• Supply Chain Coordination: Work closely with internal teams to guarantee smooth supply chain operations for laboratory coagulation products.

• Provide on-site support for standing orders, monitor inventory levels, and coordinate timely deliveries to satisfy customer needs.

• Collaborate with logistics and distribution teams to streamline order fulfillment processes and reduce lead times.

• Product Expertise and Training: Maintain in-depth knowledge of laboratory coagulation products.

• Facilitate on-site product demonstrations and training sessions for clients to improve their understanding and use of our offerings.

• Stay updated on industry developments and share relevant information with clients, positioning our products as state-of-the-art solutions.

• Sales Presentations: Deliver engaging sales and educational presentations on coagulation and Stago products to encourage upselling and broaden usage across the Stago portfolio.

• Present break-even calculators to provide on-site specialty testing.

• Market Analysis and Strategy: Track industry trends, competitor activities, and regulatory changes within the laboratory coagulation sector.

• Collaborate with the sales and marketing teams to formulate strategies for market penetration, customer retention, and product growth.

• Offer valuable insights to internal teams based on client feedback and market analysis.

• Communication and Issue Resolution: Serve as a liaison between clients and the company, ensuring effective communication and swift resolution of any issues.

• Conduct regular check-ins with clients to evaluate satisfaction levels and pinpoint opportunities for enhancement.

• Prepare and present detailed reports on account status, including key performance indicators, customer feedback, and action plans.

• Professional Development: Attend industry conferences, workshops, and seminars to stay current with the latest advancements in laboratory coagulation.

• Continuously improve product knowledge and professional skills through ongoing training opportunities.

• Investigate and resolve customer challenges to guarantee outstanding customer service.

• Provide leads for capital equipment to Health System Executive colleagues as appropriate.

• Assist clients with technical inquiries.

• Submit weekly and monthly reports as specified by sales management.

• Operate within defined budgets and adhere strictly to Corporate policies and procedures.

• Follow the policies and procedures outlined in the Stago Code of Conduct and the Sunshine Act.

• Explore customer requirements for Point of Care testing in coagulation during each sales call, documenting details of current Point of Care testing vendors in CRM, and informing the relevant STAGO Group affiliate of any immediate needs identified.

• Promote Stago’s Value Proposition with customers across the assigned territory.

• Manage a database of partners, setting up meetings and fostering relationships through Stago’s Customer Relationship Management (CRM) system.

• Assist with trade shows, symposia, and user groups (attendance may be required).

⛳️ Requirements

• Bachelor’s degree in business, healthcare administration, science, or a related field with 2-3 years of complex clinical sales experience, 3-5 years of technical field experience, or 5-7 years of clinical laboratory experience required.

• OR Bachelor’s degree in business, healthcare administration, science, or a related field and 1+ years of Stago experience in a customer-facing role.

• OR High school diploma with a proven record of 7-10 years in complex sales within the healthcare sector.

• ASCP accreditation preferred.

• Advanced computer skills, including proficiency in analytical and database software (Excel, BI) and presentation programs required.

• Medical Technologist qualification preferred.

• ASCP strongly preferred.

• Driver's license required.

• Excellent analytical, written, and verbal communication skills.

• Confidence in communicating with healthcare professionals and management.

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations and adapt them for field use.

• Ability to effectively present information and answer questions from colleagues and customers.

• Ability to work with mathematical concepts such as probability and statistics.

• Ability to solve practical problems and handle a variety of situations.

• Ability to define problems, gather data, establish facts, and draw valid conclusions.

• Willingness to travel up to 80%, including overnight travel.

• Ability to travel internationally is required.

• This position requires the individual to be fully vaccinated against COVID-19, unless a legally required accommodation is determined by customer requirements.

🏝️ Benefits

• Professional Development

• Health insurance