Player Support Agent, RU

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Handling 'Calls for Help' that come from the community you are assisting.

• Gaining familiarity with the games you support to effectively address these 'Calls for Help'.

• Staying informed about updates in workflows, policies, and gameplay.

• Developing proficiency in various ticketing and social media platforms.

• Utilizing creativity to find solutions to daily challenges.

• Assisting with reporting by maintaining data on forms or spreadsheets.

• Providing support to your managers with additional tasks as needed.

• Achieving Key Performance Indicators related to Productivity, Quality, and Player Satisfaction.

• Upholding community guidelines and ensuring fair treatment for all players within the game.

• Documenting any issues or trends observed in the game.

⛳️ Requirements

• Native proficiency in Russian with outstanding oral and written communication skills.

• Exceptional interpersonal and organizational abilities.

• Advanced proficiency in Google Workspace.

• Strong multitasking skills with the ability to prioritize and work independently with minimal supervision.

• Comprehensive understanding of gaming-related social media platforms such as Reddit, Facebook, X, and Discord.

• A genuine passion for video games.

🏝️ Benefits

• The chance to refine and enhance your skills.

• Opportunity to apply your talents to a wide range of captivating gaming projects.

• A team of like-minded individuals in a dynamic, multicultural environment.

• Continuous training and opportunities for professional self-development.