Player Support Agent – RU

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Handling ‘Calls for Help’ from the community you are tasked with supporting.

• Gaining familiarity with the games you assist, enabling you to effectively address these ‘Calls for Help’.

• Staying informed about updates in workflows, policies, and gameplay.

• Developing proficiency in various ticketing and social media platforms.

• Applying creativity to solve challenges encountered on a daily basis.

• Aiding in reporting by documenting data on a form or spreadsheet.

• Providing support to your managers with miscellaneous tasks as needed.

• Achieving Key Performance Indicators such as Productivity, Quality, and Player Satisfaction.

• Upholding community guidelines and ensuring fair treatment for all players within the game.

• Reporting any issues or trends identified within the game.

⛳️ Requirements

• Native-level proficiency in Russian with outstanding oral and written communication skills.

• Strong interpersonal and organizational abilities.

• Advanced proficiency in Google Workspace.

• Excellent multitasking skills, ability to prioritize tasks, and work independently with minimal supervision.

• Solid understanding of gaming-related social media platforms, including Reddit, Facebook, X, and Discord.

• A genuine passion for video games.

🏝️ Benefits

• An opportunity to refine and enhance your skills.

• Utilize your talents on a wide range of engaging gaming projects.

• Join a team of like-minded individuals in a dynamic, multicultural environment.

• Access to ongoing training and professional development opportunities.