Player Operations Specialist

This is a fully remote position, open to applicants in Gibraltar.

📋 Description

• Analyze real-money transactions and player behaviors to identify and prevent fraudulent accounts as well as suspicious activities.

• Perform KYC checks, risk evaluations, and Enhanced Due Diligence for high-value accounts in compliance with global regulatory requirements.

• Oversee all-encompassing payment operations, which include deposits, withdrawals, reconciliations, and decisions regarding redemptions.

• Examine transaction irregularities, money laundering trends, and bonus exploitation while ensuring meticulous regulatory documentation.

• Authenticate identity documents, implement compliance measures, and collaborate with legal and risk management teams.

• Address payment inquiries alongside Customer Support and Finance teams while resolving any system discrepancies.

• Participate in initiatives aimed at process enhancement and the formulation of fraud prevention strategies.

⛳️ Requirements

• A minimum of 2 years' experience in KYC, Payments, or Risk roles within iGaming or fintech sectors.

• In-depth understanding of regulated gaming markets in the USA and Europe, along with associated compliance frameworks.

• Proficient in English with the capacity to articulate complex risk scenarios clearly to a variety of stakeholders.

• Strong analytical and problem-solving skills, coupled with keen attention to detail and pattern identification.

• Demonstrated ability to effectively handle multiple priorities while maintaining accuracy in high-pressure situations.

• A commercial perspective on how payment and risk decisions influence business outcomes.

• Willingness to work varied shifts, including evenings, weekends, and holidays in a 24/7 operational environment.

• Experience with fraud detection tools and payment processing systems is preferred.

• Knowledge of AML/CTF regulations and reporting obligations is preferred.

• Additional proficiency in European languages is advantageous.

🏝️ Benefits

• Full remote flexibility with opportunities for collaboration within an international team.

• Access to advanced fraud detection technology and security systems.

• Independence to propose and implement enhancements that influence our security framework.

• Budget for professional development and various learning opportunities.

• Competitive salary package complemented by performance-based incentives.

• A diverse and collaborative team that values different viewpoints and supports work-life balance.