Platform Specialist – SaaS/Application Support

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Deliver technical and operational assistance for enterprise SaaS platforms

• Diagnose and resolve issues related to integrations, data synchronization, and system interfaces

• Address and fix API-related problems

• Conduct data analysis and validation to identify inconsistencies and anomalies

• Develop and sustain reports, dashboards, and analytics

• Oversee user access and provide operational support

• Examine and resolve application and integration challenges

• Collaborate closely with technical teams, business users, and vendors to troubleshoot and resolve incidents

• Support enterprise-level platforms and critical business applications

⛳️ Requirements

• A minimum of 5 years of professional experience in SaaS / Application Support or a similar enterprise technology setting

• Practical experience with Profound Platform

• Familiarity with Salesforce CRM integrations

• Experience with APIs and troubleshooting API issues

• Demonstrated experience in supporting enterprise-level platforms and mission-critical applications

• Candidate must currently reside in Portugal

🏝️ Benefits

• Equal opportunity employer

• Non-discrimination throughout all stages of the recruitment process