Phlebotomy Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise daily phlebotomy and operational services provided by the laboratory at various client locations.

• Ensure the safe and accurate collection, labeling, handling, and transport of specimens in line with laboratory protocols and regulatory standards.

• Monitor patient flow, maintain specimen integrity, and uphold service quality.

• Adjust staffing assignments and workflows to fulfill service requirements and laboratory expectations.

• Perform phlebotomy tasks as necessary to ensure continuity of care and service delivery in situations where backup phlebotomy services are required.

• Ensure compliance of phlebotomy services with laboratory standards, safety protocols, and relevant regulations governing specimen collection and pre-analytic processes.

• Track quality indicators, audit results, incident reports, and patient feedback concerning phlebotomy services.

• Investigate service-related issues or complaints and implement corrective measures in collaboration with laboratory leadership and clinical partners to enhance quality and patient experience.

• Directly supervise an expanding team of phlebotomists and manage workflows assigned to supported care settings.

• Develop and oversee staff schedules to guarantee sufficient coverage.

• Monitor attendance, performance standards, and service reliability.

• Conduct performance evaluations and provide coaching, counseling, and corrective measures.

• Foster a professional, respectful, and service-focused workforce that accurately represents the laboratory.

• Manage contingency plans for coverage through backup phlebotomists or designated vendors as needed.

• Ensure all phlebotomy personnel receive suitable initial and ongoing training to operate safely and independently in supported care environments.

• Oversee orientation and competency assessment in specimen collection techniques, patient identification, infection control, professionalism, and laboratory policies.

• Maintain necessary training and competency documentation.

• Provide remedial training to address any performance or compliance shortcomings.

• Act as a technical and procedural resource for staff.

• Serve as the primary laboratory contact for phlebotomy-related service concerns within supported environments.

• Collaborate with laboratory leadership, healthcare providers, nursing representatives, patient access teams, information systems, and logistics teams to ensure accurate ordering, specimen handling, transport, and result reporting.

• Clearly communicate laboratory expectations, policies, and operational updates to phlebotomy staff, addressing service concerns promptly to maintain trust and service continuity.

⛳️ Requirements

• High school diploma or equivalent is required; a bachelor’s degree is preferred.

• Phlebotomy certification is preferred.

• A minimum of 3–5 years of phlebotomy experience is required.

• Previous supervisory or leadership experience is essential.

• Strong interpersonal, communication, and customer service abilities.

• Capability to lead teams working independently across various care settings.

• Knowledge of laboratory specimen collection standards and regulatory requirements.

• Advanced understanding of Patient Experience and Professional Conduct.

• Extensive knowledge of Phlebotomy Quality and Safety.

• Strong leadership skills.

• Highly motivated and collaborative individual.

• Must be open to traveling to client sites as needed.

🏝️ Benefits

• Comprehensive medical coverage.

• Life and disability insurance.

• 401(k) with company matching.

• Paid holidays and vacation.

• Personal days.

• Dental and vision options.