Pharmacy Technician – Engagement

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Delivering an outstanding customer service experience daily in a phone-centric environment.

• Managing a high volume of incoming calls from current patients while acting as an ExactCare expert to address their inquiries.

• Conducting outbound calls to patients to establish, maintain, or update their medication profiles.

• Effectively resolving patient inquiries over the phone.

• Navigating current case queues to address patient care issues efficiently.

• Acting as a liaison between clinical pharmacists and other healthcare professionals on behalf of patients.

• Executing claim adjudication and auditing responsibilities, including prior authorizations, billing, and eligibility checks.

• Engaging in outbound communications with patients.

• Collecting outstanding patient balances when applicable.

• Maintaining patient records with meticulous attention to detail and confidentiality.

• Applying comprehensive drug knowledge to effectively manage prescription authorizations, clarifications, or transfers.

• Accurately retrieving all prescription information and verifying through physician communications.

• Entering a significant volume of data; processing prescription information with both speed and precision.

• Conducting welcome calls to newly onboarded patients to establish a reliable point of contact.

• Collaborating with technicians and pharmacists to ensure successful onboarding of new patients to ExactCare.

• Performing in a high-volume, fast-paced environment to support ExactCare’s nationwide patient community.

• Upholding AnewHealth’s Core Values in all communications and interactions.

• Other responsibilities as assigned.

⛳️ Requirements

• High school diploma or GED.

• Certification from the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintenance of a current certificate.

• Must hold a pharmacy technician registration with the State Board of Pharmacy.

• Must be at least 18 years of age.

• Prior experience in a pharmacy environment.

• Comfortable in a phone-based work setting.

• Ability to work independently.

• Self-driven and goal-oriented.

• Exceptional customer service abilities; addressing the needs of doctor's offices, pharmacists, and patients over the phone.

• Comprehensive understanding of pharmaceuticals.

• Knowledge of pharmacy billing processes.

• Familiarity with the correct procedures for taking prescriptions, clarifications, and transfers, ensuring clear written and verbal communication.

• Proficiency in utilizing computer equipment, technology, and navigating multiple software applications to manage medication authorizations, clarifications, and/or transfers.

• Strong prioritization and organizational capabilities.

• Commitment to maintaining a high level of confidentiality.

• A passion for helping others and enhancing their lives.

• Ability to manage objections effectively.

• Capacity to think critically and document relevant details in a manner that complies with state and federal regulations.

🏝️ Benefits

• Medical, dental, and vision coverage effective on the 1st of the month following the date of hire.

• Flexible spending options.

• Company-paid life insurance.

• Short-term disability benefits.

• Voluntary benefits available.

• 401(k) retirement plan.

• Paid Time Off (PTO).

• Paid holidays.