Pharmacy Operations Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Ensure that data related to pharmacy-facing compounded medications, exceeding 50,000 entries, is both complete and precise—covering aspects such as name, strength, route, dosage, ingredients, refills, and NDC/product ID.

• Identify and rectify discrepancies within the back-end systems regarding pharmacy instructions.

• Maintain and enhance Bask’s internal medication taxonomy to promote consistency and scalability.

• Assist in the evaluation and onboarding of new pharmacy partners based on criteria including pricing, turnaround time, state licensure, medication offerings, and compliance.

• Keep partner records updated and ensure documentation remains current.

• Act as the primary day-to-day contact for pharmacy partners, addressing inquiries and resolving minor operational challenges.

• Aid in tracking and documenting compliance with NABP, DEA, and state-specific pharmacy regulations.

• Identify potential risks or regulatory gaps and collaborate with leadership to determine suitable escalation paths.

• Contribute to the creation of documentation and Standard Operating Procedures (SOPs) for internal compliance workflows.

• Support the implementation of tools for reporting errors and adverse events.

• Record and monitor operational issues raised by providers, pharmacies, and telehealth clients.

• Engage in root cause analysis and remediation efforts for any incidents reported.

• Execute established workflows and processes with accuracy and consistency.

• Provide insights for enhancing SOPs, tools, or communication workflows with partners.

• Work closely with cross-functional teams, including product, clinical, and compliance departments.

⛳️ Requirements

• 2–6 years of experience in pharmacy operations, healthcare data systems, or EHR/PBM environments.

• Familiarity with compounding pharmacies or telehealth is preferred but not mandatory.

• Understanding of pharmacy regulations, including NABP, DEA, and state-specific rules.

• A detail-oriented approach with a comfort level in working with structured data and standardized formats.

• Experience in adhering to or maintaining SOPs and reporting systems.

• Strong communication and collaboration abilities in a startup or lean team environment.

• **Bonus:** PharmD or clinical credentials are advantageous but not required.

🏝️ Benefits

• Comprehensive health benefits package.

• Opportunities for professional development and growth.

• Flexible working hours and a remote work option.

• Engaging and collaborative work environment.