Pharmacy Operations Lead Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Functions as a Client Support/Support Shift Lead and serves as the primary contact for clients.

• Triage issues related to clients, pharmacists, and TSS connectivity or PowerGridRx.

• Generate Zendesk tickets and ensure they are followed through to resolution.

• Guide clients to the appropriate point of contact when necessary.

• Provide staffing services for TSS.

• Assist in training for TSS and clarify intervention documentation.

• Oversee queues to help pharmacists reduce turnaround times.

• Enhance pharmacy workflow by reaching out to clients on behalf of the pharmacist.

• Keep precise records of interactions and issues encountered.

• Support pharmacist communication during access disruptions.

• Coordinate pharmacist coverage in emergency situations.

⛳️ Requirements

• Must have a high school diploma; a bachelor's degree is preferred.

• Required to hold a current National Certification and State license.

• At least 1 year of experience as an institutional pharmacy technician.

• Strong IT skills and troubleshooting experience, including familiarity with a ticketing system like Zendesk.

• Proficient with office technology tools such as Microsoft Office (especially Outlook, Excel, and Word), Google Drive, internet, and email.

• Capable of working independently and efficiently.

• Able to transition between tasks without compromising customer service.

• Available for emergency support as needed.

• Outstanding interpersonal and customer service abilities.

🏝️ Benefits

• Medical coverage.

• Vision insurance.

• Dental coverage.

• Well-being and behavioral health programs.

• 401(k) plan.

• Company-paid life insurance.

• Tuition reimbursement.

• A minimum of 18 days of paid time off each year.

• Paid holidays.