Pharmacy Call Center Support Specialist – 9AM-5:30PM ET Sat.-Sun., 3:30PM-12AM Friday, Monday, Tuesday

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Respond to telephone inquiries in a friendly, professional, and efficient manner, ensuring outstanding customer service.

• Record all incoming calls and conversations using the company's software.

• Address client drug benefit issues related to medical, financial, or technological aspects.

• Offer enrollment assistance for new PACE participants.

• Relay pharmacy benefit information to network pharmacies associated with the facilities housing CK PACE participants.

• Coordinate facility discharges to guarantee proper medication reconciliation and ensure delivery to homes is reinstated.

• Provide help desk assistance to network pharmacies.

• Educate PACE staff on CK and network pharmacy processes for facility participants.

• Initiate outbound calls to collect or verify information necessary for processing customer requests or enhancing pharmacy operations.

• Organize and arrange couriers to ensure prompt medication delivery.

• Participate in department and company meetings and educational sessions as requested.

• Ensure compliance with HIPAA guidelines in all client communications.

• Show enthusiasm for acquiring new skills for personal development.

• Exemplify AnewHealth’s Core Values in all communications and interactions.

⛳️ Requirements

• Associate’s degree is preferred.

• High School Diploma or equivalent is required.

• CPhT (Certified Pharmacy Technician) certification is a plus.

• Minimum of 1 year of customer service/member service experience in a call center or similar environment is required.

• Experience in the healthcare industry is beneficial.

• Previous experience in a pharmacy support role is a plus.

• Familiarity with plan and benefit structures as well as Medicare guidelines is advantageous.

• Proficient in MS Office Suite and possess strong computer skills to navigate proprietary and other software.

• Exceptional communication skills, both verbal and written.

• Ability to communicate effectively and professionally through written, verbal, and interpersonal skills when interacting with employees, clients, or agency representatives, ensuring positive information exchange.

• Must demonstrate a strong patient-centered focus.

• Outstanding communication skills, particularly over the phone.

• Understanding of clinical terminology and its implications.

• Capable of multitasking and managing multiple priorities without compromising quality.

• Detail-oriented and organized.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Flexible spending account options.

• Company-paid life insurance.

• Short-term disability benefits.

• Voluntary benefits available.

• 401(k) plan.

• Paid Time Off.

• Paid holidays.