Pharmacy Assistant

This is a fully remote position, open to applicants in Canada.

📋 Description

• Precise handling of prescriptions across all programs and medications, including addressing insurance billing concerns with third-party payers and patient support initiatives.

• Deliver exceptional customer service to clinic personnel, nurses, and physicians primarily via phone and email.

• Compliance with all pertinent guidelines, including established Standard Operating Procedures and applicable regulatory standards set forth by the Provincial College of Pharmacists.

• Ensure the safe and suitable storage of medications.

• Actively engage in the ongoing evaluation of pharmacy policies and procedures.

• Manage and reconcile inventory, which involves ordering, maintaining, and organizing necessary inventory and packaging supplies to facilitate dispensing.

• Cultivate and sustain professional relationships with healthcare professionals, reimbursement coordinators, private payers, and patients.

• Prepare medications for shipment, including packing them into cold chain coolers.

• Coordinate delivery services and couriers to ensure timely receipt of prescriptions by patients and clinics.

• Contact patients to arrange for medication refills.

• Participate in staff meetings actively.

• Assist with additional responsibilities as assigned by the pharmacist and/or manager within the role's scope of practice.

⛳️ Requirements

• A minimum of 1–2 years of experience in a pharmacy environment is required.

• Familiarity with Kroll is preferred.

• Knowledge of specialty medications and understanding third-party billing issues is considered beneficial.

• Exceptional communication skills, both verbal and written, in English.

• Ability to communicate effectively in French is an asset.

• Strong computer proficiency in a Windows environment utilizing MS Office (Excel, Word).

• Excellent phone etiquette and interpersonal abilities.

• Highly organized with a keen attention to detail.

• Proven capacity to self-manage time, prioritize tasks, and multitask to meet competing deadlines.

• Ability to perform all technical duties necessary for the successful dispensing of medications.

• Capability to undertake physical tasks associated with the role, including lifting up to 50 lbs. and standing for extended periods.

🏝️ Benefits

• Competitive salary and generous vacation allowance.

• Wellness Program (5 paid days off dedicated to your well-being!).

• Paid sick days.

• Comprehensive benefits package including dental and extended health coverage, AD&D, LTD, and employee/dependent life insurance.

• Employee and Family Assistance Program.

• RRSP matching program.