Pharmacy Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage in PQS business operations and the development of new products within the pharmacy sector.

• Example: Launch of EQUIPP Copilot, ensuring go-to-market readiness and user adoption.

• Manage services provided to designated pharmacy clients, including monthly reporting efforts, access to EQUIPP, and any related network processes.

• Supervise the creation and execution of contracts for assigned pharmacy clients and their respective support networks.

• Set service levels for assigned pharmacy clients and enhance engagement with EQUIPP performance metrics.

• Develop and enhance communications with team members that will be shared with the pharmacy team, such as “PQS Monthly Notes” and the “EQUIPP Refresh Notice”.

• Contribute to Weekly Client Services calls involving both internal and external stakeholders.

• Establish and support a goal-setting process for individual accounts, as well as overarching goals and objectives to be met annually.

• Facilitate the process for any new work or development items identified, acting as the customer’s advocate from inception to deployment.

• Oversee client relationship management for a select group of pharmacy clients.

• Foster and maintain positive relationships with chosen pharmacy clients.

• Enhance user engagement and experience with EQUIPP performance data.

• May require travel to corporate headquarters for specific clients.

• Develop customized strategies to manage relationships based on client-specific needs.

• Offer client-specific guidance on the adoption of quality improvement processes that may influence performance measurement scores.

• Provide training and resources to clients regarding medication-related quality measures and the use of EQuIPP.

• Attend conferences and trade shows where community pharmacists are the primary audience.

• Increase utilization of EQUIPP Support through the current support service desk, addressing PQS contract-related inquiries from pharmacies or general support questions from select pharmacy clients.

• Collaborate with all PQS staff and its parent companies to ensure the successful execution of PQS’s mission and plans.

• Travel: Approximately 30% of the time will be spent away from the office.

⛳️ Requirements

• A Bachelor’s degree.

• Strong understanding of the pharmacy marketplace.

• Solid grasp of quality measurement for medication use and management.

• Familiarity with Medicare Stars, HEDIS, and/or pharmacy clinical services.

• Exceptional communication skills with the ability to establish and maintain customer relationships.

• Strong work ethic, demonstrating the capability to perform with minimal supervision.

• Ability to adhere to high standards of business protocol and maintain confidentiality.

• Must be capable of working under pressure and meeting critical deadlines.

• Understanding of quality measurement systems.

🏝️ Benefits

• Generous Paid Time Off: Recharge and relax with 22 days of fixed time off per year, in addition to company holidays—because we believe work-life balance fuels performance.

• Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments.

• Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won’t go unnoticed.

• Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance.