Personal Injury Client Support Representative

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Receive, filter, and direct incoming calls to the designated team member

• Take messages and convey them or redirect calls to voicemail when staff are not available

• Record phone calls and upload relevant documents into the online document management system

• Provide administrative support to office personnel, including faxing, copying, and organizing files

• Maintain consistent communication with clients and address their inquiries

• Acquire insurance coverage details in a timely manner

• Follow up on medical treatments and ensure the continuity of care

• Request and retrieve medical records and billing documents from providers

• Liaise with insurance companies regarding treatment updates and refresh adjuster information in the system

• Undertake additional administrative tasks and case-related responsibilities as assigned

⛳️ Requirements

• Professional proficiency in both English and Spanish, including strong written and verbal communication abilities

• Availability for a full-time 40-hour workweek

• Computer that meets the specified Windows or Mac hardware and operating system standards

• USB noise-cancelling headset

• Webcam for daily virtual meetings

• Wired Ethernet is preferred, but 5 GHz Wi-Fi is acceptable

• Internet speed must be at least 30 Mbps for downloads and 15 Mbps for uploads

• Latency (ping) should be under 100ms

• Experience in plaintiff personal injury law firms, medical offices or healthcare scheduling, legal intake or case support, high-volume inbound call centers, virtual assistant positions supporting U.S. businesses, or familiarity with CRM/case management systems like Litify, Filevine, SmartAdvocate, or Clio

🏝️ Benefits

• Remote work opportunity

• Full-time schedule with two days off