Performance Manager

This is a fully remote position, open to applicants in Alabama, +1 more state.

📋 Description

• Establish and nurture relationships with external clients, ensuring that their needs are a priority in all decisions and activities.

• Take ownership of client relationships on behalf of the company and serve as an advocate for client needs within the organization.

• Safeguard revenue, retain clients, enhance product usage, and uncover opportunities for additional products and accounts.

• Promote and upsell product features to drive revenue growth across the client portfolio.

• Collaborate with fellow Performance Managers to deliver seamless experiences for clients utilizing multiple products.

• Independently oversee the progress and outcomes of assigned accounts.

• Engage clients through onsite visits and virtual screen-sharing sessions to boost product utilization and refine business processes.

• Build connections with dealership personnel at all levels.

• Identify clients at risk of churn and devise action plans to preserve relationships.

• Recognize obstacles and key issues that hinder clients from achieving their business goals.

• Utilize problem-solving and strategic thinking to help clients reach their objectives.

• Guide clients in harnessing product capabilities to fulfill their business objectives.

• Monitor and evaluate account performance and trends, adjusting dealer expectations and objectives as necessary.

• Keep an eye on client system alerts and emergencies, responding promptly as needed.

• Enhance processes and systems through conceptual thinking, analysis, and interpretation during client interactions.

• Stay informed about product releases and enhancements.

• Travel for in-market engagements, including overnight and occasional weekend commitments.

⛳️ Requirements

• Bachelor's degree in a relevant field with 4 years of experience, or a combination of a master's degree with 2 years' experience, a Ph.D. with up to 1 year of experience, or 8 years of experience in a related area.

• A valid driver's license is required.

• Safe driving record with the ability to drive responsibly.

• A minimum of 3 years of recent experience in retail automotive is preferred.

• Experience in roles such as General Manager, General Sales Manager, Sales Manager, Finance Manager, BDC Manager, or similar is preferred.

• Proven capability to influence change within a dealership.

• Direct experience in desking deals in a retail automotive setting.

• Solid working knowledge and experience in retail automotive.

• Broad skill set through software utilization.

• Proficient in Microsoft Suite, screen-sharing technologies, and relevant software systems.

• Effective communication skills with all levels within an automotive dealership or dealer group.

• Ability to maintain audience engagement during communications.

• Exceptional listening skills with the ability to identify problems and risks from a distance.

• Skill in asking open-ended questions that encourage thoughtful disruption.

• Capacity to work remotely and nearly autonomously under moderate supervision.

• Ability to adhere to departmental standard practices and procedures.

• Willingness to collaborate using remote technologies.

• Eagerness to learn complex technology.

• Basic understanding of web-based systems.

• Willingness to travel up to 50%, including in-market, overnight, and occasional weekend travel.

• Must pass a pre-employment drug test.

• Must be currently authorized to work in the United States for any employer without current or future sponsorship.

• No OPT, CPT, STEM/OPT, or visa sponsorship available now or in the future.

🏝️ Benefits

• Annual incentive/commission target of $27,000.00.

• Competitive salary along with bonus and incentive plans.

• Outstanding work-life balance.

• Flexible time-off policies and accommodating work schedules.

• Comprehensive healthcare benefits, offering multiple options for individuals and families.

• Generous 401(k) retirement plans with company matching.

• Inclusive parental leave policies.

• Extensive fertility coverage and adoption assistance.

• Opportunities for professional development and continuing education.

• Financial wellness and planning resources.

• Vacation with pay.

• Seven paid holidays throughout the calendar year.

• Up to 160 hours of paid wellness time annually for employees or their family members.

• Bereavement leave.

• Time off to vote.

• Jury duty leave.

• Volunteer time off.

• Military leave.

• Parental leave.

• Health care insurance (medical, dental, vision).

• Retirement planning (401(k)).

• Sick leave.

• Flexible vacation/wellness days and/or PTO.

• Reasonable accommodations provided when requested by a qualified applicant or employee with a disability.