Performance Coach, Mechanical

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Assess the current automotive shop practices of members and suggest enhancements based on ATI's best practices and methodologies.

• Provide coaching, consultation, training, and mentorship to independent repair shop owners to help them reach their business objectives.

• Assist members in navigating ATI’s 48-month re-engineering initiative and alumni programs.

• Understand the needs of shop owners and support them in creating profitable and efficient businesses.

• Engage with members through phone calls, Zoom meetings, and email correspondence.

• Analyze financial statements, assess competitors, and evaluate business operations.

• Create business models or recommendations and present them to clients.

• Achieve or surpass ATI targets, including client return on investment and Customer Satisfaction Index (CSI) scores.

• Ensure customer satisfaction while tracking performance and progress through report cards and road maps.

• Conduct weekly client interactions and guarantee attendance of clients and staff in classes.

• Monitor the program status of members and align their requirements with available support resources.

• Finalize startup agreements, coach-client agreements, and document weekly call notes.

• Contribute research and content for articles, educational materials, and training resources.

• Take part in coaches meetings, company meetings, one-on-one sessions, ATI classes, peer groups, performance groups, podcasts, owner events, presentations, and trade shows.

• Attend shop owner dinner events, the annual SuperConference, industry-related events, and mandatory monthly, quarterly, semi-annual, and annual company meetings.

• Efficiently manage calendar and time.

⛳️ Requirements

• At least 10 years of overall experience in the automotive industry.

• Strong emphasis on service writing, shop management, operations management, or prior shop ownership.

• Preferably experience in the independent, non-dealer aftermarket sector.

• Experience in operations management, ideally with an aftermarket chain, involving established internal systems and processes.

• Outstanding coaching and mentoring abilities.

• Comprehensive understanding of automotive business operations.

• Capability to influence others via telephone and video conferencing.

• Minimum of 4 years of experience teaching, instructing, and mentoring small business owners or staff.

• Clear insight into the challenges faced by independent shop owners.

• Proven track record in consultative management, staff development, and business administration.

• Previous success in an environment with monthly performance goals.

• Proficient in computer applications, particularly Microsoft Word and Excel.

• Familiarity with Salesforce CRM is an advantage.

• Strong sales skills are highly preferred.

• Experience in accounting or P&L management.

• Background in marketing and online/social media strategies.

• Exceptional writing skills; interest in article writing is a plus.

• Solid understanding of recruiting and retaining high-quality personnel.

• Excellent communication, interpersonal, and persuasive abilities.

• Ability to motivate business owners to implement significant changes and paradigm shifts.

• Professional personal demeanor.

• Willingness to attend mandatory company meetings, ATI classes, events, and group sessions.

🏝️ Benefits

• Health and wellness benefits.

• Paid time off.

• Holiday pay.

• Early access to 50% of earned wages at any time through the myFlexPay program.

• Commissions or bonus incentives may be available depending on the role.