Performance Coach, Mechanical

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Evaluate the current practices of automotive shop members and propose enhancements aligned with ATI best practices and methodologies.

• Guide, mentor, and advise members to help them realize their business aspirations.

• Assist members in navigating ATI’s 48-month re-engineering and alumni programs.

• Understand the needs of shop owners and support them in constructing profitable and efficient businesses.

• Engage with members through phone, Zoom, and email communications.

• Analyze financial statements, assess competitors, and review business practices.

• Create new business models or formulate and deliver recommendations to clients.

• Achieve or surpass ATI objectives, including client return on investment, CSI scores, and overall customer satisfaction.

• Maintain performance monitoring tools such as report cards and road maps.

• Conduct weekly client interactions and ensure attendance for clients and staff classes.

• Track member program status and align their needs with their desires.

• Complete necessary paperwork including startup agreements, coach-client contracts, and concise weekly notes.

• Provide research and content for articles, classroom materials, and training resources.

• Participate in weekly Coaches meetings, company meetings, one-on-ones, ATI classes, peer/performance groups, podcasts, owner events, industry presentations, and trade shows.

• Attend dinner events for shop owners, the annual SuperConference, industry-related gatherings, as well as required monthly, quarterly, semi-annual, and annual company meetings.

• Manage your calendar and time effectively.

⛳️ Requirements

• At least 10 years of comprehensive automotive experience.

• Strong emphasis on service writing, shop management, operations management, or prior shop ownership.

• Experience in the independent, non-dealer aftermarket sector is preferred.

• Operations management experience ideally within an aftermarket chain with established internal structures and processes.

• Outstanding coaching and mentoring abilities.

• Strong grasp of automotive business principles.

• Capacity to influence others via telephone and videoconferencing.

• A minimum of 4 years of experience in teaching, instructing, and mentoring small business owners or their employees.

• Clear awareness of the challenges faced by independent shop owners.

• Proven history in consultative management, personnel development, and business management.

• Previous success in an organization that sets monthly targets.

• Proficiency with computers, especially in Word and Excel.

• Familiarity with Salesforce CRM is advantageous.

• Strong sales skills are preferred.

• Experience in accounting or P&L management.

• Background in marketing and online/social media strategies.

• Writing proficiency and a desire to contribute articles to industry publications is a plus.

• A robust understanding of recruiting and retaining top-quality employees.

• Excellent communication, interpersonal, and persuasive skills.

• Ability to persuade business owners to implement significant changes and paradigm shifts.

• A professional personal image that is appropriate for the role.

• Effective time management skills and the ability to manage one’s calendar efficiently.

🏝️ Benefits

• Paid time off.

• Holiday pay.

• Health and wellness benefits.

• Early access to 50% of earned wages at any moment through the myFlexPay program.

• Supplemental commissions or bonus incentives may be available depending on the position.