Per Diem RN, Care Advisor – Triage

This is a fully remote position, open to applicants in Florida.

📋 Description

• Manage after-hours phone calls and effectively address callers' needs.

• Offer telephone guidance and education tailored to patient requirements.

• Respond to telephone inquiries regarding the services of Chapters Health System.

• Advocate for and elucidate the advantages of Chapters Health System’s services.

• Collect essential information and documentation to ensure complete and accurate patient records.

• Input and monitor patient referral information within the EMR.

• Provide comfort and reassurance to patients and their families over the phone.

• Assist in resolving inquiries and recognize when an in-person visit is necessary.

• Organize in-person visits as needed or as requested.

• Support patients and families in attaining their desired comfort levels.

• Utilize support and expert resources to address complex situations.

• Log patient and family interactions in the EMR and coordinate with the Interdisciplinary Group.

• Immediately report technical issues and strive for resolution within 30 minutes.

• Escalate to an IPU or Resource Center if technical issues remain unresolved, as instructed.

• Report to a designated company location during emergencies to ensure service continuity.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• Active Florida or multi-state RN license.

• Ability to apply for or secure a multi-state RN license within 30 days of hiring if not already in possession.

• Florida RN license, an active single-state out-of-state nursing license, or a current active multistate/compact nursing license.

• Capability to apply for or obtain an RN license in Washington, D.C. within 30 days of hiring.

• At least one year of nursing experience required.

• Preferred experience in hospice or hospital settings.

• Familiarity with an EMR/EHR system is advantageous.

• Effective verbal and written communication skills in English.

• Bilingual in Spanish is a plus.

• Reliable transportation to accommodate patient needs.

• Excellent critical thinking, problem-solving, clinical, and assessment abilities.

• Capacity to operate equipment with visual and auditory components.

• Strong time management and prioritization skills.

• Ability to handle stressful situations with professionalism and composure.

• Proficient in patient service, information-seeking, listening, and knowledge transfer.

• Capability to thrive in a fast-paced environment.

• Willingness to collaborate effectively in a team setting.

• Proficient in computer skills, including MS Office, online research, data entry, and navigation.

• Availability to work scheduled shifts during extended operational hours.

• Ability to perform sedentary tasks with frequent interruptions.

• Capacity to manage emotional stress when caring for terminally ill patients and their families.

• Ability to carry out essential physical tasks, such as lifting patients or equipment, bending, pushing/pulling, and kneeling, with or without reasonable accommodations.

• Successful completion of position competency requirements.

• Agreement to drug and/or alcohol testing following a conditional offer and ongoing adherence to the Drug-Free Workplace Policy.

• Verification of eligibility through the Florida Care Provider Background Screening Clearinghouse.

🏝️ Benefits

• $45.00 hourly pay rate.

• Equal employment opportunities provided.

• Policy for a drug-free workplace.

• Access to company-provided support, expert resources, and personnel.