Per Diem Nurse Navigator

This is a fully remote position, open to applicants in Puerto Rico.

📋 Description

• Deliver outstanding customer service and virtual care by engaging with patients through phone, live messaging, video, and/or email.

• Maintain documentation within the Electronic Medical Record (EMR) system.

• Adhere to and implement clinically validated triage protocols.

• Provide the highest quality of customer service for both patients and providers.

• Execute fundamental nursing duties, including outpatient testing and medication management.

• Assist patients with technology troubleshooting.

• Strive to create a seamless patient call center experience.

• Manage lab orders, prescription requests, radiology tests, and all aspects of patient care coordination.

• Participate in projects aimed at enhancing operational efficiency and improving the telemedicine experience for patients.

• Help identify technological needs that can enhance patient experience.

• Engage in additional projects as assigned.

⛳️ Requirements

• Minimum of 2 years of clinical hospital experience.

• Possession of an active, unencumbered RN license in Puerto Rico.

• At least an Associate's Degree in Nursing (ADN) is required.

• Proficiency in spoken and written English and Spanish is mandatory; all applicants must submit a resume in English for consideration.

• Previous call center experience is highly preferred.

🏝️ Benefits

• Paid time off.

• Flexible work arrangements.