People Systems Support Specialist

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Deliver Level 1–2 support for HR systems, integrations, and HR service management tools.

• Investigate and resolve issues of low to moderate complexity concerning HR processes, workflows, permissions, interfaces, and employee data.

• Monitor SLAs and KPIs for HR Technology and Projects, analyze case drivers, root causes, and system defects, and facilitate operational prioritization.

• Oversee and analyze the HR solutions roadmap, including new releases, and maintain the enhancement backlog.

• Assist users with system navigation, transactions, approvals, and troubleshooting.

• Track integration errors and coordinate issue resolution with technical teams and vendors.

• Conduct routine system administration and data maintenance tasks.

• Support testing activities for releases, patches, and enhancements.

• Maintain support documentation, knowledge articles, and operational procedures.

• Escalate complex issues to architects, product owners, or technical teams as necessary.

⛳️ Requirements

• 1–4 years of experience in HR systems support, HR operations, or IT support environments.

• Familiarity with supporting SAP SuccessFactors, ServiceNow HRSD, and HR integrations.

• Understanding of HR processes such as onboarding, employee data changes, time management, recruiting, or talent processes.

• Basic knowledge of integrations, interfaces, or ticketing systems.

• Excellent problem-solving and customer support abilities.

• Capability to manage multiple requests and priorities in a service-oriented environment.

• Strong communication and stakeholder management skills.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible working hours

• Paid time off

• Professional development opportunities