PCI Compliance Specialist

This is a fully remote position, open to applicants in Arizona, +2 more states.

📋 Description

• Deliver customer support across various channels, including inbound calls, live chats, emails, and back-office tickets.

• Assist users in navigating the PCI-DSS compliance process through clear, step-by-step guidance.

• Support customers in accessing, using, and resolving issues with the online platform.

• Resolve complex problems independently utilizing knowledge bases, tools, and available resources.

• Gather, confirm, and apply information to ensure first-contact resolution is prioritized.

• Recognize opportunities for process enhancements and report trends that may impact efficiency or compliance.

• Manage tasks autonomously while ensuring productivity and accuracy are maintained.

• Address escalations and challenging conversations with professionalism.

• Accurately record customer interactions within internal systems.

• Achieve or surpass performance metrics, service levels, and quality standards.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Over 1 year of experience in a customer support role within a call center environment.

• Proficient in Microsoft Office Suite, including Word, Excel, and Outlook.

• Team-oriented, positive, and focused on customer satisfaction.

• Effective communicator with strong active listening capabilities.

• Professional demeanor in phone interactions and strong interpersonal skills.

• Detail-oriented with the ability to multitask effectively.

• Strong decision-making and problem-solving skills.

🏝️ Benefits

• Bonus opportunities.

• Medical insurance coverage.

• Dental insurance options.

• Vision insurance plans.

• Additional benefits available.