Patient Services Representative

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Act as a liaison between the patient and the organization, ensuring a smooth experience.

• Respond to inquiries about the company, providing precise details regarding our products and services.

• Communicate information regarding the product effectively.

• Ensure patient satisfaction while upholding professional support standards.

• Address patient complaints and determine the best response and strategy to resolve issues promptly.

• Maintain records of patient interactions, process accounts, and organize documents.

• Go the extra mile to engage with patients meaningfully.

• Stay informed about products, policies, and services to deliver knowledgeable support.

⛳️ Requirements

• 1-3+ years of experience in customer support, patient support, or a similar service-oriented role.

• Experience assisting customers or patients through written communication channels such as chat, email, or ticketing systems.

• Previous experience in healthcare, telehealth, pharmacy, insurance, medical offices, or other HIPAA-regulated settings is essential.

• Phone-based support experience for customers or patients is a strong advantage, especially in healthcare or service sectors.

• Nice to have: Experience in telemedicine or similar medical environments.

• Nice to have: Familiarity with customer support through the Intercom platform.

🏝️ Benefits

• Flexible working hours.

• Work from any location of your choice.

• Enjoy a fun and casual work atmosphere.

• Be part of a diverse, global team!