Patient Services Coordinator – Outbound

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Achieve and maintain an 80% conversion rate for all inquiry calls to PVN’s.

• Create and execute a lead generation strategy that meets or surpasses monthly or annual objectives.

• Identify key leads to initiate the sales process and report findings accordingly.

• Focus on acquiring new patient business by leveraging proven sales experience.

• Drive new patient business and follow up with prospects who did not convert to new patients, adhering to the approved call protocol.

• Reach out to patients who did not convert to Ablations, following the established call protocol.

• Contact patients using the Recall Plan report.

• Ensure accurate entry of demographics and insurance details into NextGen when scheduling new patients.

• Enhance each call by securing additional patient appointments as outlined in the Doctor's treatment plan.

• Call internet inquiries daily to arrange new patient appointments according to the approved protocol.

• Make sure that tasks are addressed and completed on a daily basis.

⛳️ Requirements

• Proven sales experience, particularly in successfully converting sales leads.

• Inside sales experience is an advantage.

• At least four years of experience providing exceptional customer service.

• Excellent written and verbal communication abilities.

• Strong organizational skills and proficiency in computer use.

• Minimum requirement of a High School Diploma or equivalent.

• Bilingual candidates are strongly preferred.

🏝️ Benefits

• Health insurance.

• Work-life balance with consistent weekday-only schedules, eliminating nights, weekends, and on-call shifts.