Patient Services Coordinator II

This is a fully remote position, open to applicants in Florida, +1 more state.

📋 Description

• Manage all incoming and outgoing communications with patients, physicians, and physician advocates in a professional manner while adhering to program guidelines.

• Accurately input eligibility documentation and other relevant information into the system.

• Ensure precise and comprehensive documentation of all applications, mailers, orders, enrollment forms, and new patient records.

• Maintain accurate and thorough records of all inquiries within the system.

• Perform specialized functions for each program efficiently, maintaining a high level of accuracy.

• Assist department lead/supervisor in mentoring other employees and addressing queries.

• Review and interpret program materials to ascertain enrollment criteria; clarify necessary requirements to callers or other team members.

• Make outbound calls to resolve any issues related to program guidelines.

⛳️ Requirements

• High school diploma or equivalent.

• 2 to 3 years of customer service experience.

• Proficiency with personal computers; excellent written and verbal communication abilities.

• Willingness and ability to work a flexible schedule to cover peak periods.

• Capability to quickly adapt to a fast-paced environment, learn swiftly, maintain accurate information, and follow directions effectively.

• Ability to adjust to new situations that may arise due to changes in the program.

🏝️ Benefits

• Remote work opportunities.

• Competitive salary packages.

• Opportunities for career advancement.

• 401K plan with company matching.*

• Tuition reimbursement available after 90 days of employment.

• Flexible work environment.

• 20 days of paid time off (PTO).

• Paid holidays.

• Employee assistance programs.

• Comprehensive medical, dental, and vision coverage.

• Health Savings Account (HSA) and Flexible Spending Account (FSA).

• Telemedicine services (virtual doctor appointments).

• Wellness program.

• Adoption assistance.

• Short-term disability available after 90 days of employment.

• Long-term disability coverage.

• Life insurance options.

• Discounts through various programs.