Patient Relations Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Perform outbound outreach to patients regarding unpaid balances and ensure follow-up until each balance is settled.

• Establish and document payment arrangements for patients during outreach efforts.

• Respond to incoming patient inquiries concerning balances, statements, and payment-related questions.

• Address billing inquiries and facilitate patient payments over the phone.

• Meticulously record all patient interactions, commitments, and payment arrangements in the patient ledger.

⛳️ Requirements

• High school diploma or equivalent (an Associate or Bachelor's degree in a related field is advantageous).

• At least 2 years of experience in patient billing, patient financial services, front desk operations, or a call-based customer service position.

• Excellent, patient, and professional communication skills over the phone, particularly regarding financial discussions.

• Ability to set up payment arrangements and navigate balance conversations with empathy.

• Familiarity with at least one dental practice management system, with an openness to cross-training.

• Bilingual proficiency is a plus.

🏝️ Benefits

• Competitive salary based on experience.

• Comprehensive benefits package that includes health insurance, dental coverage, and vision benefits.

• Retirement savings plan featuring an employer safe harbor program.

• Paid time off and holidays.

• Opportunities for continuing education to enhance skills and knowledge in revenue cycle management.