Patient Placement Specialist – Telecrisis

This is a fully remote position, open to applicants in Utah.

📋 Description

• Acts as the key point of contact for all bed requests from various entry points.

• Effectively communicates intricate clinical information related to admission status and bed availability to facilities, physicians, nurses, and other clinical staff in a timely and suitable manner.

• Utilizes Teletracking to make suitable bed assignments for all standard bed requests, employing the patient placement matrix.

• Ranks bed assignments according to the urgency of the requests.

• Oversees Teletracking for bed requests, bed availability, and both anticipated and confirmed discharges.

• Keeps track of prolonged or pending inpatient bed requests to either cancel or update admission requests.

• Receives phone inquiries and communicates or escalates complex placements and calls to the Patient Flow nurse.

• Collaborates with the Patient Flow nurse to manage direct admissions and out-of-network admissions.

• Reviews the Emergency department's volume and surgery schedule to monitor changes in patient status and estimated arrivals.

⛳️ Requirements

• Proven experience in customer service roles.

• Demonstrated experience within the medical field.

• Strong communication, customer service, and organizational skills are essential.

• Ability to prioritize tasks and solve problems independently.

• Capability to maintain composure in stressful situations.

• Proficient in functioning effectively within a team setting.

• Self-motivated and directed individual.

• Background in medical terminology is preferred.

🏝️ Benefits

• Comprehensive benefits package that includes various programs aimed at promoting a sustainable culture of wellness, focusing on living healthily, happily, securely, connected, and engaged.