Patient Outreach Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct outbound calls to patients utilizing a client-supplied call list through the client's cloud-based phone system.

• Adhere to the client's approved script, scheduling guidelines, and call-handling protocols.

• Schedule appointments directly within the client's electronic health record and scheduling system.

• Accurately document the outcome of each call in the client's system.

• Professionally manage common objections and rescheduling requests.

• Refer any issues outside the script to the Team Lead.

• Achieve daily activity and quality standards established with the Team Lead.

• Arrange Annual Wellness Visits for established patients on behalf of the healthcare practice.

• Operate entirely within the client's systems via a secure virtual desktop.

• Refrain from providing medical, clinical, or insurance advice, and transfer such inquiries to the appropriate resources.

⛳️ Requirements

• Over 1 year of experience in outbound calling, appointment setting, patient access, or contact center roles.

• Complete focus is required during the shift.

• Excellent spoken English that is clear, neutral, and easily comprehensible.

• Friendly and patient demeanor over the phone.

• Comfortable communicating with U.S.-based adults, including senior patients.

• Proficient in accurate data entry while engaging in live conversation.

• Capability to follow a script and maintain compliance without deviation.

• Availability to commit to the full duration of the campaign without planned absences.

• Willingness to undergo HIPAA privacy and security training prior to commencing work.

• Agree to complete a background check before starting.

• Ability to work assigned shifts within the hours of 8:00 a.m. to 9:00 p.m. U.S. Central Time.

• A private and quiet workspace that complies with HIPAA regulations.

• Reliable computer that can run a remote virtual desktop session.

• Access to wired or stable broadband internet with sufficient upload speed for clear voice calls.

• Noise-cancelling USB headset.

• Contingency plan for power and internet outages.

• Ability to sign confidentiality and information security agreements.

• Compliance with restrictions on recording or sharing patient information.

• Access patient data only through the secure virtual desktop and only as necessary for scheduling.

• Must pass a background check.

• Strongly preferred: previous experience in U.S. healthcare.

• Strongly preferred: familiarity with cloud EHR systems like athenahealth or cloud phone platforms like Dialpad.

• Strongly preferred: experience with Medicare wellness visits or preventive-care outreach.

• Strongly preferred: extensive experience with high-volume manual dialing, exceeding 100 dials per day.

🏝️ Benefits

• Competitive hourly wage.

• Timely payments, every time.

• Payments processed through Wise.

• Compensated training sessions.

• Paid breaks included.

• Direct training from the client.

• Dedicated Account Manager as your primary contact.

• Stable, long-term placement with a growing U.S.-based organization.

• Exposure to a variety of modern SaaS platforms.

• Opportunities for increased responsibilities as the company expands.

• Recognition for tenure for long-term team members.

• Clear paths for escalation.

• Stable, long-term account placements (not gig-style work).

• Supportive team culture across all accounts.

• Potential for increased hours or additional accounts based on performance.

• Verified, legitimate experience with U.S. clients.