Patient Marketing Awareness Specialist – Temp

This is a fully remote position, open to applicants in United States.

📋 Description

• Perform proactive outreach to patients, educating them about Signatera.

• Interact with patients through phone, SMS, email, and other authorized communication methods.

• Respond to questions regarding eligibility, test ordering procedures, timing in relation to treatment, and MRD monitoring.

• Offer detailed information on costs, insurance coverage, and financial assistance alternatives.

• Recognize and help mitigate common barriers to care.

• Collaborate with Patient Coordinators, field teams, provider offices, and other internal stakeholders.

• Support patients in navigating the patient portal and accessing their test results.

• Collect patient feedback to improve programs and services.

• Work together with healthcare providers, patient coordinators, and internal teams.

• Ensure adherence to all privacy, regulatory, and communication standards.

⛳️ Requirements

• A minimum of 2 years of experience in patient support, customer service, healthcare operations, patient engagement, care coordination, or a related area.

• Experience in a high-volume call center or outbound contact center environment.

• Bachelor’s degree is preferred.

• Exceptional verbal and written communication abilities.

• Strong listening skills.

• Excellent organizational capabilities.

• Familiarity with Salesforce or similar CRM platforms is preferred.

• Proficiency in Microsoft Office applications, including Excel and Word.

• Bilingual in Spanish is preferred.

🏝️ Benefits

• Comprehensive medical, dental, vision, life, and disability plans for eligible employees and their dependents.

• Complimentary testing for employees and their immediate families.

• Fertility care benefits.

• Leave for pregnancy and baby bonding.

• 401k benefits.

• Commuter benefits.

• Generous employee referral program.