Patient Financial Services Follow Up

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Confirms that claims are received by the payer.

• Proactively follows up to secure payments through phone calls, portal, or website usage.

• Analyzes claim adjustment reason codes or explanations of benefits for necessary follow-up.

• Assesses next steps following denial reviews.

• Prepares appeals or fills out reconsideration forms according to payer specifications.

• Acquires and dispatches medical records as needed.

• Engages with patients or payers directly to address account balances.

• Recognizes trends related to payer rejections or denials.

• Utilizes computer systems and technology to retrieve claims information.

• Ensures adherence to patient financial services policies.

• Investigates accounts at an advanced level that are denied due to No Authorization.

• Reports equipment issues and supply requirements.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Proficiency in Microsoft Excel is mandatory.

• Experience in healthcare billing is preferred.

• Basic understanding of operating multiple software applications simultaneously.

• Fundamental business writing skills are required.

• Ability to collaborate with others to drive change.

🏝️ Benefits

• Medical, Dental, Vision coverage.

• Life & Disability Insurance options.

• FSA/HSA choices available.

• Generous paid time off that accrues over time.

• Paid parental and caregiver leave.

• Opportunities for career growth and education.

• Tuition and certification reimbursement programs.

• Well-being initiatives.

• Employee discounts.

• On-Demand Pay options.

• Financial education resources.

• Annual events for recognition and awards.

• Days dedicated to partner appreciation.

• Discounts on family entertainment and attractions.

• Opportunities for community service and improvement.