Patient Financial Associate

This is a fully remote position, open to applicants in Florida.

📋 Description

• Tasked with performing a variety of responsibilities to enhance the revenue cycle, ensure compliance, and improve patient experience by effectively and accurately executing duties in registration, financial screening, verification, and patient throughput.

• This role involves achieving individual collection targets.

• Fosters a strong collaboration with all clinical team members to guarantee a smooth and positive experience for both patients and caregivers.

• This position is deemed essential, requiring the ability to work as necessary on weekends, holidays, and during emergency situations.

• The role may involve the distribution of legal, ethical, and compliance-related documents that must be presented and thoroughly explained to patients at the time of registration.

• Upholds the Baptist Health philosophy of service excellence by delivering professional, compassionate, and friendly service to patients of all ages, as well as to families, employees, physicians, and community members.

⛳️ Requirements

• High School diploma, Certificate, GED, Training, or Experience.

• An Associate's Degree is preferred.

• Completion and passing of the Patient Access training course is required.

• Ability to thrive in a fast-paced public health environment or Revenue Cycle setting, with proven experience in payment collection, including billing, sales, and customer service.

• In the absence of a degree and/or experience, a highly motivated individual must demonstrate and/or role-play the necessary skills professionally and convincingly to excel in the role.

• Competence in performing basic mathematical calculations.

• Detail-oriented, organized, team player with compassion, outstanding customer service, and interpersonal communication skills.

• Ability to multitask and maintain an agile mindset.

• Desired: Familiarity with healthcare regulatory guidelines including, but not limited to, HIPAA, AHCA, EMTALA, etc.

• Understanding of insurance contracts, collection processes, authorizations, pre-certifications, Microsoft Office products, and EMR applications.

• Knowledge of medical terminology is essential.

• Bilingual proficiency in English and Spanish/Creole is preferred.

🏝️ Benefits

• Opportunities for career growth and development, with clear pathways and continuous support.

• Comprehensive health and wellness resources that extend beyond traditional benefits.

• A wellness program designed to help employees eliminate their medical plan deductible, thereby reducing out-of-pocket healthcare expenses.

• Tuition reimbursement available to facilitate ongoing education and career advancement.

• And much more.