Patient Experience Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Patient Engagement: Take charge of all outreach and engagement efforts with patients. You will proactively reach out via phone, text, and email to arrange virtual appointments and essential diagnostic procedures (such as stress tests and echocardiograms).

• Concierge Assistance: Offer technical support and ensure seamless navigation throughout our ecosystem, making certain that every patient feels cared for from initial contact to follow-up.

• Operational Excellence: Confirm data accuracy, pinpoint process inefficiencies, and document workflows to maintain smooth operations within our systems.

• Growth & Learning: Acquire insights into launching healthcare initiatives and enhancing patient experiences within a dynamic clinical setting.

⛳️ Requirements

• Education: A Bachelor’s degree in a relevant field (such as Social Work, Communications, Education, Sociology, Psychology, or Health Sciences).

• Experience Level: A minimum of 6 months of internship or relevant work experience.

• Service-Oriented Background: You possess professional experience in high-touch, customer-facing positions. Whether in waitressing, hospitality, retail, or a call center, you excel in fast-paced environments with empathy and grace.

• Community Focused: You have experience in service-oriented fields or academic pursuits that emphasize people and community involvement.

• Mission-Driven: You are genuinely enthusiastic about engaging with customers and are eager to see the direct effects of your work on patient outcomes.

• Tech-Savvy & Adaptable: You are a quick learner who is comfortable with data entry and enthusiastic about mastering new healthcare technologies.

🏝️ Benefits

• We are mission-driven: we are transforming the delivery of cardiovascular care.

• We are fast-paced & agile: we operate swiftly, iterate frequently, and value innovation.

• We are remote-first: flexibility, autonomy, and trust are fundamental to our operations.

• We value diversity: our commitment to diversity enhances the patient experience.

• We are an equal opportunity employer: we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.