Patient Experience Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to and/or redirect incoming phone calls from patients and insurance representatives promptly.

• Deliver exceptional customer service support via phone.

• Offer accurate details regarding the status of patient and insurance accounts.

• Address account inquiries and resolve disputes effectively.

• Process payments efficiently.

• Conduct timely follow-ups on accounts.

• Utilize online payer systems to verify claim status and eligibility.

• Manage correspondence and returned mail to fulfill patient and insurance requests.

• Oversee Customer Service ticklers and handle escalated accounts.

• Achieve productivity targets and adhere to deadlines established by the AR Supervisor.

• Manage escalated calls with professionalism.

• Complete additional AR projects and assigned responsibilities.

⛳️ Requirements

• Experience in telephone customer service.

• Ability to handle multiple phone lines and manage a high volume of calls.

• Proficient in computer usage and capable of navigating multiple computer systems.

• Excellent verbal and written communication skills for customer service.

• Strong attention to detail.

• Capability to multitask effectively.

• Good judgment and decision-making abilities.

• Ability to work both independently and collaboratively within a team.

• High school diploma or equivalent education/experience required.

• Call center experience is preferred.

• Prior experience in medical billing and/or knowledge of medical terminology is preferred.

• Basic understanding of how insurance processes medical claims is preferred.

• Ability to sit for approximately 90 percent of the workday.

• Proficiency in operating standard office equipment, including multi-line telephones, computers, faxes, copiers, and printers.

🏝️ Benefits

• Eligibility for quarterly bonuses.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Flexible Spending Accounts.

• Telehealth services.

• Life insurance coverage.

• Disability benefits.

• Employee Assistance Program.

• 401k Retirement Savings plan.

• Competitive salary.

• Comprehensive benefits package.