Patient Engagement Associate I

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide outstanding customer service by addressing scheduling inquiries.

• Resolve basic issues and concerns effectively.

• Deliver precise information through various communication channels.

• Engage with customers through telephone, email, chat, SMS, and other communication methods.

• Assess customer issues and concerns, troubleshoot problems, and strive for satisfactory solutions.

• Maintain a comprehensive understanding of the company's physicians, services, and policies.

• Accurately document customer interactions, issues, and resolutions in the company’s systems.

• Ensure compliance with company policies and procedures during customer interactions.

• Collect and communicate customer feedback and insights for ongoing improvement.

• Aim to meet or surpass established performance goals.

• Uphold a professional and courteous demeanor in all customer engagements.

• Collaborate with colleagues and supervisors via phone and chat.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Valid and current Driver’s License.

• Exceptional customer service and communication abilities.

• Capability to work effectively as part of a team.

• Ability to manage multiple tasks concurrently.

• Strong active listening and note-taking skills.

• Excellent organizational skills with keen attention to detail.

• Respectful treatment of patients and colleagues.

🏝️ Benefits

• Medical coverage.

• Dental insurance.

• Vision benefits.

• Short-term disability insurance.

• Long-term disability insurance.

• Life insurance coverage.

• Matching 401(k) plan.

• Employee discounts.

• Wellness program.

• Paid vacation and holidays.

• Opportunities for training and advancement.