Patient Coordinator

This is a fully remote position, open to applicants in California.

📋 Description

• Respond to calls, texts, and emails in both English and Spanish with empathy, clarity, and precision.

• Arrange appointments, oversee provider calendars, and follow up with patients.

• Manage lab orders, prescription refills, and external referrals effectively.

• Ensure patient information is kept current and accurate in our electronic health record (EHR) system.

• Facilitate communication regarding insurance and billing with patients and vendors.

• Adhere to HIPAA and California healthcare regulations for compliance.

• Work collaboratively each day with a global remote team to provide seamless patient experiences.

• Embody The Doctor’s voice — friendly, knowledgeable, and approachable.

⛳️ Requirements

• Proficient in both English and Spanish (spoken and written).

• A minimum of 1 year of experience in healthcare administration, patient coordination, or a related role.

• Excellent written and verbal communication abilities.

• Comfortable with technology and proficient in using EHR systems, spreadsheets, and communication tools.

• Detail-oriented, organized, and able to remain calm under pressure.

• Knowledge of US healthcare operations and HIPAA privacy standards is preferred.

• A reliable internet connection and a distraction-free workspace.

🏝️ Benefits

• Comprehensive health insurance options.

• Flexible work schedule and remote work opportunities.

• Professional development and training programs available.

• A collaborative and supportive team environment.