Patient Contact Center Scheduler I

📋 Description

• Oversee incoming and outgoing calls with the objective of effectively scheduling patients.

• Evaluate the needs of the caller and respond to ensure suitable resolutions.

• Recognize when it is necessary to escalate calls to the RN, provider clinic, or PEAC leadership.

• Actively bring attention to concerns related to workflows and medical inquiries.

• Lead and assist initiatives aimed at reducing financial risk through patient insurance registration.

• Communicate and gather information regarding patients’ financial responsibilities for upcoming appointments.

⛳️ Requirements

• High School Diploma or GED.

• One year of experience in a Healthcare contact center, ambulatory or acute clinic, or physician office.

🏝️ Benefits

• Comprehensive benefit offerings.