Patient Care Solutions Field Engineer

This is a fully remote position, open to applicants in California.

📋 Description

• The Field Engineer I is responsible for executing timely and precise Preventative Maintenance across one or more types of equipment.

• The FE1 adheres to all Field Modification Instructions and Instrument Service Information bulletins.

• Collaborates with seasoned Field Engineers, both onsite and remotely, to acquire troubleshooting, repair, and equipment installation skills.

• Aims to enhance customer satisfaction through exceptional service quality.

• Gains proficiency in completing timely and accurate Preventative Maintenance, FMIs, and ISIs.

• Assists senior field engineers with equipment installations.

• Works alongside experienced field engineers to address basic troubleshooting and service repair requirements on designated equipment.

• Communicates effectively and collaborates with teammates and colleagues.

• Learns to communicate efficiently with customers to ensure issues are resolved and appropriate follow-ups are conducted, contributing to customer satisfaction.

• Collaborates with customers to suggest value-added services that enhance their operational efficiency.

• Stays current on administrative duties, including maintaining customer service logs and internal service records promptly, ordering repair parts, and managing cycle times.

• Utilizes the GEHC escalation process as necessary, working closely with regional and national support to create and execute corrective action plans for timely customer issue resolution.

• Acts as a member of the account community for key clients.

• Engages effectively with commercial counterparts, identifies potential sales leads, participates in sales opportunities such as contract renewals, and aids in promoting and implementing revenue programs.

• Prioritizes customer needs and satisfaction, while fostering and enhancing the relationship with the customer to become a valued partner in their business.

• Remains informed about competitor insights and market trends.

• Independently answers service calls within one year of employment.

⛳️ Requirements

• An Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or a related field; OR equivalent military training; OR participation in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR a High School Diploma/GED accompanied by 4 or more years of experience in servicing electronic equipment.

• Proficient in web applications and the Microsoft suite of products.

• Must pass GEHC's standard background check, including a post-offer drug test.

• Must adhere to all customer access policies, including obtaining and/or providing proof of necessary immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a federal government contract).

• The candidate must be capable of lifting, carrying, pushing, and pulling up to 35 lbs. unassisted, and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for extended periods.

• The candidate must also be able to reach at, above, and below shoulder level, flex/extend the neck, and possess good hand and finger dexterity.

• Specific vision requirements may include color perception, close vision, distance vision, peripheral vision, and depth perception.

• Must hold and maintain a valid Driver's License.

• Willingness to be available "after hours" or work a rotating On-Call schedule, including weekends, for critical issues and coverage as required.

🏝️ Benefits

• Medical

• Dental

• Vision

• Paid time off

• 401(k) plan with employee and company contribution opportunities

• Life insurance

• Disability insurance

• Accident insurance

• Tuition reimbursement