Patient Care Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to incoming calls in a friendly and professional manner while delivering exceptional customer service.

• Accurately and efficiently schedule, reschedule, and cancel patient appointments.

• Handle patient inquiries, confirm insurance eligibility, and oversee referrals.

• Keep patient records organized, conduct precise data entry, and ensure systems are current.

• Reach out to patients to remind them of upcoming appointments and share essential information.

• Foster positive interactions with physicians, office personnel, and clinical staff.

⛳️ Requirements

• A customer-centric approach and a strong commitment to patient satisfaction.

• Capability to manage a high volume of calls efficiently.

• Outstanding communication and interpersonal skills.

• Proficiency in Microsoft Word, Excel, and Outlook.

• Ability to operate multiple computer systems at the same time.

• Aptitude for thriving in a fast-paced work environment.

• High School Diploma or equivalent qualification.

• Experience with EHR and practice management systems is advantageous.

• Familiarity with complex multi-phone software is a plus.

• Proficiency in Spanish is a bonus.

• At least 1 year of experience in a call center is preferred.

• Availability Monday through Friday, from 8:00 AM to 4:30 PM or 8:30 AM to 5:00 PM.

🏝️ Benefits

• Equal opportunity employer.

• Commitment to diversity.