Patient Care Coordinator

This is a fully remote position, open to applicants in India.

📋 Description

• Support the line manager and the designated program team in the efficient management of Patient Support Program(s) by engaging with key stakeholders.

• Ensure patient files are accurate and complete, ready for prompt submission in accordance with project standards.

• Facilitate the timely enrolment of eligible patients per established workflows and program timelines.

• Educate and coordinate with patients to streamline the enrolment process in line with program protocols.

• Accompany team members during visits to healthcare providers, pharmacies, or patient support locations to aid in program execution.

• Guarantee that patients receive their medications promptly and without delays.

• Generate and maintain regular reports on program performance, including patient counts, services rendered, and quality assurance metrics, in collaboration with the team.

• Keep electronic records related to patient information and quality assurance up to date.

• Engage in and complete all necessary training, including product education, pharmacovigilance, and any other training required by the client or mandated by Axios.

• Report any adverse events or product complaints in accordance with client specifications and Axios Standard Operating Policies and Procedures (SOPPs).

• Execute administrative tasks related to program operations and general office support.

• Exclusively utilize Axios’ Patient Management System (PMS) for all program-related activities.

• Maintain a thorough understanding and consistent application of international standards as well as relevant Axios policies and procedures.

• Adhere to all pertinent laws, regulations, the Axios Code of Conduct, and internal SOPPs.

• Foster awareness of escalation protocols for any deviations or non-compliance matters.

• Assist with governance and operational monitoring activities across all Axios programs.

• Carry out additional tasks as assigned by your line manager.

⛳️ Requirements

• A degree in a medical field or social work is required.

• Minimum of 2 years of professional experience in a healthcare or scientific environment, or with an NGO is mandatory.

• Significant experience in patient care is essential.

• Proficiency in both English and Bengali is required.

• Experience in data monitoring and management is preferred.

• Background in coordinating and managing logistics/supply chain is advantageous.

🏝️ Benefits

• Health insurance

• Flexible work arrangements

• Opportunities for professional development