Patient Account Resolution Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Offer customer support and product-related information, solutions, and pertinent details to both patients and providers.

• Provide exceptional communication to foster a positive, patient-centered experience.

• Assist Field teams, Operations, and Sales by delivering timely feedback.

• Address common complaints, identify trends, and collaborate cross-functionally on preventative strategies.

• Support various branches within a specified market.

• Examine new and returning patient accounts and gather necessary documentation from referral sources for billing health insurance plans.

• Investigate and obtain customer information required for maintaining equipment coverage through health insurance plans.

• Cultivate outreach and cooperative relationships with field leadership, referral sources, and patients to facilitate account resolution.

• Assess documentation to ensure compliance with applicable standards and regulations.

• Conduct follow-ups to secure timely reimbursement.

• Aid in the development and execution of employee programs and initiatives that promote company culture.

• Carry out additional responsibilities as needed.

⛳️ Requirements

• High school diploma or equivalent.

• 3–5 years of experience in the healthcare or health insurance sector.

• Patient-centered mindset.

• Ability to work independently and proactively with minimal supervision.

• Capable of collaborating across various functions and teams.

• Strong written and verbal communication skills.

• Proficient in building relationships.

• Intermediate proficiency in Access, Excel, PowerPoint, MS Project, Visio, and Word.

• Proficient in reading, writing, and verbal communication in English.

• Intermediate mathematical skills, including the ability to interpret and develop spreadsheet data.

• Ability to meet the physical demands of the job, including occasionally lifting equipment weighing up to 50 lbs.

• Must reside and work within the United States.

🏝️ Benefits

• Coverage for medical, dental, and vision care.

• Paid time off program.

• 401(k) plan.

• Flexible Spending Accounts.

• Basic life insurance.

• Short- and long-term disability coverage.

• Accident insurance.

• Teammate Assistance Program.

• Paid parental leave.

• Benefits for domestic partners.

• Programs promoting mental, physical, and financial well-being.