Patient Account Resolution Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver exceptional customer service and product information, along with solutions and pertinent details to both patients and providers.

• Engage in above-and-beyond communication to foster a positive, patient-focused experience.

• Offer timely feedback to support Field teams, Operations, and Sales.

• Identify trends in complaints and collaborate cross-functionally to implement preventative actions.

• Take proactive steps to enhance the patient experience.

• Contribute to employee programs that reinforce company core values and cultivate a positive workplace culture.

• Assist branches within a designated market.

• Review both new and ongoing patient accounts, ensuring the necessary referral-source documentation for billing is obtained.

• Research and gather information from customers to maintain equipment coverage through health insurance plans.

• Manage relationships with field leadership, referral sources, and patients through outreach to facilitate account resolution.

• Assess documentation for compliance with applicable standards and regulations.

• Follow up to ensure timely reimbursement.

• Perform additional responsibilities as needed.

⛳️ Requirements

• High school diploma or equivalent.

• 3–5 years of experience in the healthcare or health insurance sector.

• Intermediate proficiency in Access, Excel, PowerPoint, MS Project, Visio, and Word.

• Proficient in reading, writing, and verbal communication in English.

• Intermediate mathematical skills.

• Strong capability to comprehend, interpret, and create spreadsheet data.

• Ability to work proactively with minimal supervision.

• Capacity to collaborate across various functions and teams.

• Clear and concise communication skills, both written and verbal.

• Ability to meet the physical demands of a stationary position, which includes frequent sitting or standing, repetitive wrist movements, grasping, speaking, listening, close vision, color vision, and adjusting focus.

• Capable of occasionally lifting equipment weighing up to 50 lbs.

• Must live and work within the United States.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• Paid time off program.

• 401(k) retirement plan.

• Flexible Spending Accounts.

• Basic life insurance.

• Short-term and long-term disability coverage.

• Accident insurance.

• Teammate Assistance Program.

• Paid parental leave.

• Benefits for domestic partners.

• Programs supporting mental, physical, and financial well-being.