Patient Account Resolution Specialist

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Deliver exceptional customer service and supply product information, solutions, and pertinent details to patients and providers.

• Foster a positive, patient-focused atmosphere.

• Assist Field teams, Operations, and Sales departments.

• Analyze common complaints critically and identify trends.

• Take proactive measures to enhance the patient experience.

• Promote company culture and contribute to employee programs.

⛳️ Requirements

• High school diploma or equivalent qualification.

• 3-5 years of experience in the healthcare or health insurance sector.

• Proficient in Access, Excel, PowerPoint, MS Project, Visio, and Word at an intermediate level.

• Proficiency in English (reading, writing, and verbal communication).

• Intermediate mathematical skills, with a strong capability to comprehend, interpret, and create spreadsheet data.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• Paid time off plan.

• 401(k) retirement plan.

• Flexible Spending Accounts.

• Basic life insurance coverage.

• Short-term and long-term disability insurance.

• Accident insurance.

• Teammate Assistance Program.

• Paid parental leave.

• Benefits for domestic partners.

• Programs for mental, physical, and financial well-being.